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- Excellence in every cup -
Frequently Asked Questions
Are your coffees Fair Trade Certified?
Our coffee buyers proudly place a great amount of emphasis on quality and sustainability, both from an environmental and economic standpoint.
We purchase a number of coffees from Fair Trade certified cooperatives; however, many producers decide it’s in their best financial interest to channel their resources toward continued advances in quality and sustainability instead of the expensive process of certification. We like to factor a producer’s efforts toward greater quality as well as environmental and economic responsibility into our purchasing decisions, regardless of their certification status.
Moving forward, it is our intention not only to maintain, but to expand our efforts to search for the best sustainable coffees the world has to offer.
What brew methods do you recommend?
We source and roast beans that have great versatility across many devices, so the right method often comes down to personal preference. However, we added a suggested brewing method section to every Ubora Coffee bag in our website. In addition, to help with whichever method you choose, we have a variety of resources for your brewing edification.
Our Brewing Guides cover a variety of brew methods in detail.
There are also a number of excellent articles on our blog, covering a number of brewing methods.
As always, we're also available through YouTube, Instagram, Pinterest, and Facebook to answer questions, give tips, and provide support. We’re happy to get help you tune your brewing setup!
Why we do not recommend pre-ground coffee bags?
All of the coffee we offer is whole bean coffee. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. The minute you grind your coffee, it starts to oxidize which accelerates the aging process. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better.
How should I store my coffee?
“Freshness is key and coffee’s full awesomeness is fleeting.” We recommend using coffee within 20 days after it is roasted (printed on every one of our bags). In our experience, the distinct and complex flavors that characterize our coffees will tend to fade after that point.
We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.
The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don't recommend storing beans in the refrigerator and can only recommend storage in the freezer under specific circumstances (namely long term, uninterrupted periods).
What is your return policy?
At Ubora Coffee, our goal is to provide our guests with excellent service, amazing coffee, and the highest quality of goods. We want you to be happy, so here is our return policy for whole bean coffee and everything else:
Whole Bean Coffee - Coffee is perishable and roasted to order, so we're unable to accept returns on coffee. However, we want you to be happy with your purchase! Please contact us at firstname.lastname@example.org within 30 days of purchase if there was an error with your order, or if you are dissatisfied with your coffee. We will help you find a coffee that you'll enjoy
Ground Coffee - We do not offer any returns on ground coffee since we do not recommend purchasing ground coffee.
Everything Else - If you are dissatisfied with your order in any way, please don’t hesitate to reach out to our customer support team about a return or exchange within 30 days of purchase by emailing us at email@example.com.
Where is my order?
If the order in question is a subscription shipment or a purchase made while signed in to your Ubora Coffee account, you may check on the status of any of your orders after logging in by going to the 'Order History' section of your account dashboard.
If your purchase was made as a guest user, you can track your order once it has shipped with the tracking number provided in the shipping notification email that is sent to the email address you provided at checkout.
Do you offer gift cards online?
Yes, we do. Click here to purchase.
What form of payment do you accept?
Currently we accept Visa, Mastercard, Amex, Discover, and Paypal.
Can I get an invoice for my order?
Looking for a nicely formatted invoice or receipt? No problem. You can access invoices and receipts for any of your orders at any time at your account dashboard.
Head over to the Order History section of your account dashboard and click on the 'Details' link to the right of an order.
On the order page, click the ‘Print Invoice’ link.
A printable invoice will be presented. Print it, make it a PDF, it’s up to you!
Can I subscribe to a particular coffee?
Yes you can! Many of our coffees are available as their own subscription.
Two easy steps:
Step 1: Choose any coffee in our store
Step 2: Select the "Subscribe and Save" option (if available)
Once there, select a coffee amount and delivery frequency, then add to cart. To learn more about our subscription service click here.
What are the subscription options?
Signing up for Ubora Coffee allows you to tailor your subscription to specifically meet your coffee needs. Just choose how much, how often and what type of coffee and we’ll ensure that it is freshly roasted and we'll ship to your door when you want it.
You can change your subscription and tailor your experience in your account, under subscription. To learn more about our subscription service click here.
Do you ship to my country?
Unfortunately, we don't since we do not have a facility in any other country. Delivery timeliness cannot be guaranteed at this time outside the United States.
However, for our military and deployed personel we do ship to APO/FPO
What shipping methods are available for coffee?
Coffee is shipped via USPS Priority or Priority Express from one of our facilities.
USPS Priority has a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedited service.
However, there are other options avaialble at checkout for you to choose from.
When will my coffee ship?
You can always view the exact roast and ship date on your subscription by heading to the subscription section of your account dashboard
If you are a new subscriber welcome! Your first order was created when you signed up and will roast and ship in 1 to 2 business days
With some exceptions, orders placed via our online shop will roast and ship within 24 - 48 hours.
Is shipping included?
When purchasing coffee or merchandise from the web store, shipping is figured dynamically, based on weight and destination, and is added at checkout. The reason behind this philosophy, is that the average per item shipping cost will be reduce as you add more items to your order. We believe in transparency, part of that is for you to see exactly how much goes into shipping. We do not believe in marking up our prices in order to offer "Free Shipping"
When will my merchandise ship?
Most Brewing equipment and merchandise orders ship out in 1-2 days.
What shipping method are available for brewing equipment and merchandise?
Our standard shipping option for brewing equipment and merchandise uses USPS Priority for smaller orders and UPS Ground for larger orders.
USPS Priority has an estimated shipping time of 1-3 days, while UPS Ground estimates 1–5 days.
Our expedited shipping option uses UPS 2nd Day Air for both large and small items.
Can I delay shipment of my order?
Ubora Coffee subscriptions can be paused and set to automatically resume on a specific date.
At this time, we are unable to delay the shipment of an a la carte coffee, merchandise, or brewing equipment order made from our website.